Name
Creating an Agent Scorecard Inside and Out of Calabrio ONE
Description

What is a weighted scorecard?  How can I use Calabrio ONE to build and maintain an effective scorecard?  Join us for answers to these questions and more!

Who Should Attend This Session?
Anyone who is interested in building an agent scorecard to help evaluation, coaching and training.
Experience
Intermediate
Speakers
Florian Garnier- Calabrio
Mary LaFosse- Calabrio