Name
The Contact Center as Profit Center: Lessons on Powering Up Your Revenue with GE Appliances
Description
Contact centers are historically viewed as cost centers, but how can you get past that and turn them into profit centers? Join GE Appliances for a discussion on how to make your CFO happy, turn your contact center into the hero of the organization, and make financial decisions easier on your contact center leadership.
Who Should Attend This Session?
Anyone in a contact center role looking for ways to lower cost, increase revenue, and truly understand the relationship between cost of running a contact center and potential ability to increase the footprint of the business.
Experience
All Experience Levels
Speakers
Magnus Geverts- Calabrio