Tracking Performance in a Hybrid World: A Conversation with Webhelp

Hybrid workforces aren't going anywhere. Lots of organizations have implemented strong strategies, and some are still struggling. Join us for a discussion with Webhelp, one of the largest contact center organizations in the world, on how they approach a hybrid workforce. They will share their findings from tracking and comparing performance of remote, hybrid and in-office workers.

Who Should Attend This Session?
Anyone with a hybrid workforce looking for strategies on how to make your workforce more efficient and effective in a hybrid world.
Workforce Management
Intermediate, Advanced
Magnus Geverts- Calabrio
Florian Ratajczyk- Webhelp Group
Mikkel Kroyer Jensen- Webhelp Group