Meet Your Customers Where They Are: A True Omnichannel Approach with Calabrio Analytics – Sponsored by TTEC Digital

Capturing and analyzing interactions regardless of the channel can provide tremendous benefits to any organization. Far too often, organizations take a multi-channel approach, looking at the data for each channel as separate one-offs rather than viewing and analyzing the data collectively.

Calabrio Analytics enables you to view and analyze your data in a true omnichannel fashion and gain insights in these four primary areas: 

•    Individual Customer Journey Mapping
•    Customer Journey Trending 
•    Process or Issue Identification
•    Channel Effectiveness

Who Should Attend This Session?
Calabrio customers who have a multi-channel contact center and want to better understand their customer journey.
All Experience Levels
Mauricio Campos- Calabrio