QM Feedback is Not Coaching!

When you think of coaching, you probably think of providing targeted feedback to your agents, right? But is that really coaching? What’s the difference and why does it even matter? We will answer that question and more with a lively conversation about coaching best practices. You’ll also learn how Calabrio’s new Performance Coaching module can help you convert disengaged agents to engaged agents.

Who Should Attend This Session?
Analysts and managers who want to understand how real coaching rather than just feedback can impact agent and coach performance.
Quality Management
Intermediate, Advanced
Nicole Price- Calabrio