Do you use those terms interchangeably? What’s the difference? What customer experience are you delivering to your customers? Is your strategy for the few or for all? Developing a strategy to deliver a great customer experience drives revenue and business growth. This session from Calabrio customer, Chris Warticki, VP of Customer Experience at Epicor, discusses the foundational elements of a great customer journey and offers insights into how you can power up your business.
Chris Warticki- Epicor