Name
Beyond the Contact Center: How Your Data can Enable Departments Across Your Organization to Become a CX Powerhouse
Description

We're happy to tell you how amazing Calabrio ONE is when it comes to unlocking voice-of-the-customer data, but how about hearing it directly from other customers? Join Calabrio customers as they discuss best practices, how to engage other stakeholders in your org, and really impact business from those who have created demand for their data!

Who Should Attend This Session?
Contact center leaders that want a better grasp of how to convince leaders outside of the contact center that the information you have is valuable to them. Where should we spend our marketing dollars? What are our customers saying about our competitors?
Product
Reporting
Experience
Intermediate, Advanced