Name
Unlock the Power of Data Explorer for Quality Management and Analytics
Description

You've heard the buzz about Calabrio's Data Explorer and would love to use it to gain insights into your quality management program, but where do you start?  Calabrio experts will show you powerful ways you can harness the QM data available in DX to evaluate your contact center from the highest-level down to individual agent evaluations.  We'll even show you how to bring in Analytics data to maximize efficiency and target the agents and topics that need your attention the most.

Who Should Attend This Session?
QM analysts and managers who want to understand more about how Data Explorere (DX) can enhance their reporting capabiliteis.
Product
Reporting
Experience
All Experience Levels
Speakers
Mary Moilanen- Calabrio