Name
Boost Your Evaluations
Description

Evaluating interactions seems easy on the surface, but if you are in charge of evaluating agents, you know it isn't as easy as it looks. Join Calabrio experts as we discuss ways to supercharge your evaluations, including the form itself, section creation, question types, and more!

Who Should Attend This Session?
QM analysts and managers that want to further increase their knowledge of the QM process and how it impacts their operations.
Product
Quality Management
Experience
Beginner, Intermediate
Speakers
Therese Fruth- Calabrio
Beth Bax- Grand Canyon Education