Boost Your Evaluations
Evaluating interactions seems easy on the surface, but if you are in charge of evaluating agents, you know it isn't as easy as it looks. Join Calabrio experts as we discuss ways to supercharge your evaluations, including the form itself, section creation, question types, and more!
Who Should Attend This Session?
QM analysts and managers that want to further increase their knowledge of the QM process and how it impacts their operations.
Quality Management
Beginner, Intermediate