Name
Get Started: Beginner's Guide to Quality Management
Description
If your contact center is in the very early stages of building out a QM strategy, this is the session for you! Calabrio experts will discuss how to set evaluation goals, how to effectively score a call, and make sure that agents are getting the feedback they need to get better!
Analysts that could benefit from a beginner overview of what a form looks like, how to build a basic form, and how to effectively start up a QM strategy from scratch.
Experience
Beginner
Speakers
Mary LaFosse- Calabrio