Power Up Your Quality by Setting Up Workflows & Tagging Content

You have already learned what metadata is…so how do you use it to power up your strategy? This session will cover how to use metadata to set up workflows in your recordings and effectively tag content to really increase communication between departments. (Note: It is highly recommended that you attend the Demystifying Metadata session before attending this session)

Who Should Attend This Session?
QM analysts and managers that understand how QM works, but want to increase their effectiveness by using metadata and tags to automate process workflows (for example, flagging a call for HR to review in one click)
Quality Management
Intermediate, Advanced
Doug Zimmerman- Calabrio