Name
Demystifying Metadata for Quality Management
Description
What is metadata? How can my organization use metadata to effectively categorize calls? Join this session as we break down what metadata is and why it is so important for a strong search and playback strategy.
Who Should Attend This Session?
QM analysts and managers who want to increase their effectiveness in searching for calls, providing better reports, and rooting out improvement opportunities.
Experience
Intermediate, Advanced
Speakers
Nicole Price- Calabrio