Name
How to Ditch Your Manual Quality Process and Adopt an Analytics-Fueled Approach
Description

Using regular Quality Management (QM) methods, you may be able to monitor about 2% of your interactions - but with Automated QM, you can raise the bar to 90%+! Learn how Calabrio Analytics can automatically root out issues with callers and agents in minutes, not months. Find out how you can evaluate 100% of your calls without any extra manual effort!

Who Should Attend This Session?
QM analysts and managers that want to figure out how to evaluate every interaction, not just the ones you listen to manually.
Experience
Intermediate, Advanced
Speakers
Mary LaFosse- Calabrio
Nicholas Windt- GreenPath Financial Wellness