The Great Reshuffle: How to Manage it and Drive Employee Engagement - Sponsored by AWS

The Great Reshuffling taught all of us about employee churn, attrition, and retention. How can we put all of that knowledge to use? Join us for a bevy of information on how you can retain and engage your employees—keeping them in your loving embrace!

Who Should Attend This Session?
Contact center analysts and managers that want to hear practical tips on how to manage agent attrition and happiness.
Intermediate, Advanced
Doug Zimmerman- Calabrio
Mauricio Campos- Calabrio