Name
Catch Fatigue Before it Becomes Burnout with Calabrio ONE - Sponsored by AWS
Description

How can you really tell if your agents are stressed? Join Calabrio's Innovation Center as they discuss their latest offering, the Contact Difficulty Index. CDI is a practical tool for measuring agents' potential stress levels, and when combined with Calabrio's Wellbeing Recovery Toolkit, you will be prepared to keep your agents happy and healthy.

Who Should Attend This Session?
Contact center analysts and managers that want to discover a method of identifying agents stress before they escalate.
Experience
All Experience Levels
Speakers
Dave Hoekstra- Calabrio
Kyle Smaagard- Calabrio
Boris Chaplin- Calabrio