Name
The Power of Tracking Metrics: 5 New Ideas
Description

Most contact centers are pretty adept at tracking basic KPIs like Average Handle Time, Average Speed of Answer, and Service Level, but what are some of the stats that can really unlock insights beyond the basics? Join Calabrio experts as we discuss some of the key stats you might not be looking at and how they can make a huge impact in your center's operational efficiency.

Who Should Attend This Session?
Anyone who wants ideas on potential new KPIs that might change the way you look at your data!
Experience
Beginner, Intermediate
Speakers
Florian Garnier- Calabrio
Wendy Cutler- Peckham, Inc.