Take on Real Time/Intraday Management in New Calabrio WFM

Tackle the difficult questions with real time/intraday management. Our WFM experts will show you how these features can answer questions like, “How do I flag only folks who have been 3 min or more over their break allotment?” or “How do I adapt to today’s changing call volumes?” 

Who Should Attend This Session?
All WFM users who are looking to expand their knowledge of the Real Time Adherence & Intraday modules and learn more advanced techniques.
Beginner, Intermediate
Shane Krevis- Calabrio