Name
Automate Your Time Off Request Process & Efficiently Manage Users in New Calabrio WFM
Description
Minimize your workload by maximizing automation. We will cover automation best practices in managing PTO requests and overtime. You will also understand how to create an agent in New WFM, assign skills, and manage person periods.
Who Should Attend This Session?
All WFM users who would like to expand their knowledge on how to automate and tweak PTO requests to ensure coverage and process automation.
Experience
Beginner, Intermediate
Speakers
Rich Blanchet- Calabrio