Name
Agent Empowerment at the Heart of Your WFM Strategy
Description
In today's hybrid world, agents want and require increased flexibility at work and in life. Offering schedule flexibility has proven to decrease attrition and net positive CX. Learn how using Calabrio WFM's self-schedule suite of tools can help you do just that.
Who Should Attend This Session?
WFM users and admins who are looking to increase agent schedule flexibility and automate workflows while ensuring key contact center metrics are taken into account.
Experience
Intermediate, Advanced
Speakers
Brian Munoz- Calabrio