Jim Davies, Chief Experience Officer, oversees Calabrio’s customer experience programs. Jim joined Calabrio with nearly 25 years of experience as a Gartner analyst researching Customer Relationship Management (CRM), Customer Experience (CX), and Customer Service.
Through this experience, Jim defined and nurtured both the Workforce Engagement Management (WEM) and Voice of the Customer (VoC) markets, and provided strategic advice to executives, investment firms, and technology vendors around the world. Jim's expertise is in building close connections with organizations and helping them set up and run CX programs that encompass experience design, holistic customer understanding, and systemic improvement. Prior to joining Calabrio, Jim was Vice President of Research with Gartner, a leading research and consultancy firm. He holds a joint honors undergraduate degree in Mathematics and Chemistry from the University of East Anglia, UK.