Mauricio has over 20 years of experience working in the contact center software industry; implementing and consulting WFO/WEM solutions in all verticals. He has consulted many customers from small to large corporations being instrumental from project start-up to go live and focusing on ensuring successful customer adoption and operational efficiency. He leverages his extensive industry and product knowledge to convey to the client the optimal way to get the maximum value from the solution in their environment. He loves to develop creative solutions to business challenges and help make complex technology or concepts easier for others to understand. His expertise in the field combined with his technology affinity makes him a unique consultant. He holds a B.S. in Computer Engineering and an MBA degree from Middle Tennessee State University. He is fluent in three languages: English, Spanish and Portuguese.