DaNeece has been in the contact center arena for years as an agent, supervisor, performance management consultant and QM & customer experience supervisor. She is an advocate for all things QM and Analytics and considers all perspectives to give a full 360 view of the call center experience. DaNeece provides quick easy to use tips, why they’re important, and most importantly how you can glean insight for your business. Her Keep It Simple Sally approach makes it easy to use for all. If your business is low on resources these tips will assist in using Calabrio and get your operations team beaming with analytic energy!