Name
What I Wish I Had Known When I Started in WFM: The Downward Spiral
Description

The contact center journey is full of twists, turns, and learning opportunities. Join Calabrio experts for a discussion on what they wish someone had told them when they started their journey, plus a good look at the Downward Spiral of contact centers…and how you can avoid it!

Calabrio Product(s)
Workforce Management
Session Type
Speaker Led
Speakers
Dave Hoekstra- Calabrio
Florian Garnier- Calabrio
Location Name
La Cascada 1-2