Come to this session to hear strategies and ideas for the WFM professional to move beyond the basics and become the linchpin that your organization needs. Contact centers have changed, but WFM professionals are often still operating in their comfort zones – forecast accuracy, schedules, schedule bids, and reactive real-time processes. Though those core competencies will continue to be important, our leaders and internal customers are desperate to find “bigger” thinkers who make the time, form the relationships, and passionately push themselves and their departments into greater relevance. Through stories and real-life experiences, this session will challenge you to burst out of the WFM “bubble “and motivate you to become the change leader that your organization needs.