Name
QM and Analytics - Tips and Tricks from the Experts
Description

Join a panel of Calabrio and QM experts as they divulge secrets that have been learned over years of experience in managing Quality Teams. You will hear great tips on how to run an effective QM program, how to manage agent evaluations, and even layering in some tips on how to leverage speech analytics.

Calabrio Product(s)
Quality Management
Session Type
Panel
Speakers
DaNeece Sheldon- Calabrio
Chafik Abdellaoui- Autodesk
Stephen Lintner- Cencora
Rachel Burnett- Allegiance Benefit Plan Management, Inc.