Interested in learning about Calabrio's new Auto QM product? Then you don't want to miss this session. Our new Auto QM aims to address the pain points you face with manual review and PES limitations. Learn about our 2 phase approach starting with the utilization of AI to evaluate 100% of conversations with fixed criteria like Empathy, professional language, conversation flow et. Phase 2, learn about our question by question scoring and all the other exiting functionality we have planned!