Name
What Else Can I Do with Workflow Control Sets?
Description
Didn't get enough from Rich Blanchet's first session on Workflow Control Sets? Come back for more! In this session, Rich will discuss why Shift Trades, Overtime and Self-Scheduling are also things to automate to save you time and increase your agents' satisfaction!
Calabrio Product(s)
Workforce Management
Session Type
Speaker Led
Speakers
Rich Blanchet- Calabrio