Name
Workflow Control Sets - Automate Your Time Off Request Process in Calabrio WFM
Description

A nerdy WFM session. Let's talk Workflow Control Sets! Automating Time Off for your agents drastically reduces your WFM and Leadership team's workload. Guardrails are found in the Workflow Control Sets. Join Rich Blanchet to learn the tips and tricks he's learned over the years of automating Time Off!

Calabrio Product(s)
Workforce Management
Session Type
Speaker Led
Speakers
Rich Blanchet- Calabrio
Location Name
La Cascada 1-2