Name
Discover the Power of Desktop Analytics
Description
You already know what your agents are saying, but do you ever wonder what they are doing and how it might have an impact on your customers’ experiences? Are you leveraging Desktop Analytics to gain deeper insights? Join us to explore the power of Desktop Analytics and discover how it can positively impact your quality program and improve both Employee and Customer Experience.
Calabrio Product(s)
Analytics, Workforce Management
Session Type
Speaker Led
Speakers
Jay Lewis- Calabrio
Location Name
La Sirena 4