Name
How to Prepare for the Changes AI is Making in the Contact Center
Description

The contact center industry is poised for significant transformation due to the rapid advancement of generative AI. This session, featuring insights from the industry’s leading analyst and Calabrio partners, will explore how AI is reshaping customer interactions, enhancing personalization, and automating tasks to boost efficiency and satisfaction. Attendees will learn practical examples of AI implementation by top technology providers, helping them prepare for the widespread adoption of AI and stay ahead in this evolving landscape.

Calabrio Product(s)
General
Session Type
Roundtable
Speakers
Sheila McGee-Smith- McGee-Smith Analytics
Andrew Siciliano- Five9
Todd Gimbel- Cisco
Location Name
La Sirena 2-3