Name
Working with a BPO Vendor: A WFM Look from Both Sides of the Partnership
Description
If you are working with BPOs or thinking about establishing a new partnership, this session is for you. Come hear what makes the relationship work from both the client and the vendor sides. From allocation of workload to tracking of goals, you will learn about the many different ways that exist in working with BPOs.
Calabrio Product(s)
Workforce Management
Session Type
Speaker Led
Speakers
Florian Garnier- Calabrio
Melissa Johnson- Support Services Group
Melissa Johnson- Support Services Group
Location Name
La Sirena 4