Wednesday, September 7

12:00 - 4:30pm:  Registration

4:30 - 6:30pm:  Welcome Reception

  • Dave Willis, SVP, Center for Transformation at The Health Management Academy, welcomes our clients to CONNECT 22 by drawing parallels between what is going on in the health care market and how it relates to care orchestration, the patient journey, and why it is relevant to health care leaders around the country.  Dave has more than 25 years of experience as an executive and a management consultant, including 15 years in health care advising on strategy development and execution.

6:30pm:  Dinner (on your own)


Thursday, September 8

7:00 - 8:00am:  Breakfast

8:00 - 9:30am:  General Session

  • Our Chief Executive Officer, Angie Franks, and Co-Founder and Chief Medical Officer, Darin Vercillo, MD, kick off day one of CONNECT 22 by welcoming our clients and:
      • Sharing the vision for how care orchestration can shape the future of access centers  
      • Demonstrating how demand, capacity, and throughput can create systemness  
      • Re-imagining patient flow to match patients with the right care, in the right location, without delay  

10:00 - 10:45am:  Breakout

  • The Future of Care Orchestration:  Optimization Demand, Capacity, and Throughput to Take Patient Transitions to the Next Level
    Learn how to eliminate friction and pinch-points of Demand, Capacity, and Throughput.  Our experts discuss the future of care orchestration and real-life examples of how to achieve your objectives through:
      • Identifying a maturity model and where you are in the process
      • Understanding growth opportunities
      • Creating a roadmap for success

10:45 - 11:30am:  Breakout

  • Omnichannel Communications in Your Access Center - Go Beyond Paper and Phone Tag
    Hear an ABOUT expert and a client from a large health system discuss success with their omnichannel communications.  See how they earned success by:
      • Utilizing ABOUT solutions Online Transfer Request, Secure Messaging, Orchestration Engine portals, and more
      • Optimizing care team performance
      • Operating at top of license by reducing inefficiencies
      • Driving provider engagement

11:30am - 1:00pm:  Lunch

1:00 - 1:45pm:  Breakout

  • Take your Transfer Center to the Next Level:  Drive Health System Demand while Combatting Workforce Challenges & Improving Care Team Satisfaction
      • Join ABOUT clinical operations experts to discuss marketing outreach strategies that drive demand and patient acquisition for the health system, and workforce strategies specific to the Transfer Center that ensure staff efficiencies and mitigate workforce burnout.

1:45 - 2:30pm:  Breakout

  • Leveraging Data to Make Decisions and Improve Operations
    Deliver meaningful results, actionable insights, and decision support to optimize strategy, drive operational efficiencies, and continuously improve to achieve results.  Hear ABOUT clients and clinical operations experts discuss how to utilize the controls and visibility to optimize Demand, Capacity, and Throughput.

2:30 - 3:00pm:  Break

3:00 - 3:45pm:  Breakout

  • Improving Length of Stay: Best Practices for Discharge Planning to Reduce LOS
    Listen to our clinical experts and clients discuss the importance of discharge planning and how it improves length of stay.  See how these principles and best practices come to life and review:
      • When to start discharge planning
      • The impact on length of stay
      • Finding the right care at the right time for better outcomes
      • Post-discharge engagement and patient loyalty

3:45 - 4:30pm:  Breakout

  • ABOUT Solution Best Practices & Success Stories
    Join this fireside chat to learn how a few of our clients are influencing operational change by leveraging industry best practices that drive success through the lens of Demand, Capacity, and Throughput.

6:30 - 9:30pm:  Customer Appreciation Event

  • Dinner, drinks, and live music are the focus of this event!  Redneck Riviera is a quick walk from the hotel and is bound to be a fabulous Nashville evening overlooking the bustling madness of lower Broadway.  Redneck Riviera honors and provides for families of fallen soldiers.


Friday, September 9

7:30 - 8:30am:  Breakfast

8:30 - 10:00am:  General Session

  • Healthcare, Remixed
    Through an engaging mix of song, humor, and creative storytelling, Dr. Zubin Damania examines the challenges of delivering compassionate care in our dysfunctional healthcare system while proposing collaborative ways to revitalize it.  He explores how we might work individually and collectively to ensure that the future of medicine is a bright one.


10:00 - 10:30am:  Break

10:30 - 11:15am:  Breakout

  • A Closer Look: Systemness and How to Start Operating as One Connected System of Care
    Join ABOUT clinical operations experts for a pragmatic session on how to drive systemness in your organization through people, processes, and technology in the near-term while setting your organization up for success in the long-term.  See how these principles and best practices came to life for a leading health system as one of our clients shares their story around:
      • Standardization of protocols
      • Resource views across the system (capability and capacity)
      • TC as the air traffic controller for the organization

11:15am - 12:00pm:  Breakout

  • Demonstration of Care Orchestration Across All Care Settings
    Success in today’s distributed networks of care relies on intelligent care orchestration solutions across the full continuum.  Our Chief Medical Officer provides an end-to-end product demonstration highlighting the ABOUT streamlined system, data, and workflows across all care settings.

12:00 - 1:00pm:  Lunch


Agenda subject to change