4:00 pm - 6:00 pm

Conference Registration Open

6:00 pm - 8:00 pm

Interact 2024 Welcome Reception

Interact 2024 has officially begun! Connect with your peers and industry leaders from across the country as we kick off your Interact experience. 

7:30 am - 9:00 am

Breakfast & Glia Village Open 
Join us for breakfast and then mosey over to Glia Village to explore our products, meet our sponsors and connect with Glia team members. 

9:00 am - 9:40 pm

Becoming ChannelLess®

In his opening presentation, Glia Co-founder and CEO Dan Michaeli will welcome attendees to Interact 2024, and share how the Unified Interaction Management (UIM) model empowers leaders to solve 3 of the biggest challenges facing every financial services organization:

• How can we harness AI responsibly?
• How can we reduce complexity?
• How can we measure results?

He’ll speak to the evolution of ChannelLess® technology in creating greater efficiency and effectiveness for organizations, while also creating a superior experience for both customers and employees.

9:40 am - 10:30 am

Adam Savage Keynotes Glia Interact 2024

Former MythBusters co-star Adam Savage will join Dan Michaeli on stage as we corral groundbreaking ideas in AI and customer experience. Savage, the editor-in-chief of Tested.com and author of #EveryToolsAHammer, knows how to push boundaries. Get ready for an explosive blend of creativity, technology, and customer experience transformation!

10:30 am - 11:00 am

Break & Glia Village Open 

11:00 am - 11:45 am

Breakout Sessions

11:45 am - 1:00 pm 

Lunch & Glia Village
Grab lunch and then swing by Glia Village for hands-on demos and networking opportunities. 

1:00 pm - 2:00 pm

Reconstructing the Future: Rebuilding Customer Engagement in an AI-First World

Don't miss this rodeo - it's one of our biggest launches yet! Join us as we review our most impactful innovations from the past year and give a first look at what's ahead for the Glia Unified Interactions Management platform. We'll showcase how customers are using our latest innovations to drive their businesses and will dive into our major investment areas of Responsible AI, automation, quality, and our ChannelLess® platform. We’ve been innovating at lightning speed and have more game-changing AI innovations that you won’t want to miss.

Leave this session armed with cutting-edge innovations to take back to your teams. Together, we'll stay at the forefront of customer interactions, delivering unparalleled experiences. Saddle up for an exhilarating ride into the future of customer engagement!

2:00 pm - 2:15 pm

Break

2:15 pm - 3:00 pm

Breakout Sessions

3:00 pm - 3:15 pm

Break

3:15 pm - 4:00 pm 

Hot Takes in FinTech: Bold Predictions & Spicy Opinions
Prepare for a sizzling session as Jason Henrichs of Alloy Labs leads a panel of experts and practitioners through hot takes and spicy opinions on everything from AI in financial services, to customer and member expectations, growth strategies and more. These panelists will sample increasingly spicy hot wings (or cauliflower!) as they share their opinions and predictions, all but guaranteeing unfiltered responses. Audience participation comes with a kick - those brave enough to pose questions to the panel must also face the heat by sampling the hot sauce. Join us for this unforgettable blend of industry insights and culinary daring, guaranteed to ignite your mind and taste buds!

4:00 pm - 5:30 pm 

Sundown Social in Glia Village
Saddle up for happy hour in Glia Village and whet your whistle while checking out the latest product innovations and chatting with our integration partners. 

5:30 pm 

Free Evening
After a busy day at Interact, you are free to explore San Antonio or stick around the resort for dinner and relaxation. 

7:30 am - 9:00 am

Breakfast & Glia Village Open 
Join us for breakfast and then mosey over to Glia Village to explore our products, meet our sponsors and connect with Glia team members. 

9:00 am - 10:00 am

Customer Panel: Blazing the Trail to a Modern Interactions Strategy

Join industry leaders from Experian Insurance Services, Quontic Bank, and Wellby Financial as they unveil strategies for revolutionizing how financial institutions interact with customers and members. Gain actionable insights on unifying tech stacks, balancing human touch with AI capabilities, and driving measurable success to meet modern consumers' expectations.

10:00 am - 10:30 am 

Glia Catalyst Awards 
Let’s celebrate the winners of the inaugural Glia Catalyst awards! Our ceremony will honor forward-thinking companies redefining customer interactions. 

10:30 am - 11:00 am

Break & Glia Village Open

11:00 am - 11:45 am 

Breakout Sessions

11:45 am - 1:00 pm 

Lunch & Glia Village Open 
Enjoy lunch and then head over to Glia Village to learn and connect. 

1:00 pm - 1:45 pm

Streamline Your Customer Service: Crafting the Ultimate Interaction Playbook 
In this mainstage session, presented by Glia’s Lead Research Analyst Rick DeLisi, you will learn how to craft a playbook to tackle the most common issue types, comprising 70-80% of all of your customer & member interactions. 
Additionally,  the leadership team from Arkansas Federal Credit Union will share:

• The lightbulb moment that sparked the idea for a playbook
• How they’re managing their member interactions more efficiently
• How this evolving strategy is yielding results, with plans to accelerate 

You will leave this session feeling empowered to manage interactions in a more unified way, creating greater efficiency and improved CX.

2:00 pm - 2:45 pm 

Breakout Sessions

3:00 pm - 3:45 pm

Campfire Connections: Swap Strategies With Your Fellow Trailblazers
You will NOT want to miss what is sure to be one of the most valuable sessions at Interact 2024. During this session, you’ll join a table of hand-selected peers for idea sharing and networking. 

You’ll wrangle topics such as: 

• What are some of your key takeaways from Interact 2024?
• What are you planning to do differently as a result of what you’ve learned?
• What limitations or barriers will you have to overcome to make progress against your goals?
• How can Glia and your trailblazer peers assist and support you going forward?

Come ready to actively participate and learn from each other in what will be a lively and freewheeling discussion! 

3:45 pm - 4:45 pm

Sundown Social in Glia Village 
Saddle up for happy hour in Glia Village and whet your whistle while checking out the latest product innovations, discussing best practices with our product experts and chatting with our integration partners. 

5:45pm 

Load buses for Customer Appreciation Rodeo

6:00 pm 

Customer Appreciation Rodeo at Pedrotti's Ranch
Experience an unforgettable Texas-style extravaganza at Pedrotti’s Ranch, located in beautiful Texas Hill Country. You’ll be welcomed with entertainment, beverages and games as we rev up for the main attraction: a private rodeo just for Interact attendees! Attendees will also enjoy mouthwatering Texas barbecue, live music, and boot scootin' fun led by a line dance instructor. This event promises an authentic Lone Star experience you won't want to miss!

8:00 am - 9:00 am

Breakfast & Glia Village
Join us for breakfast and then mosey over to Glia Village to explore our products, meet our sponsors and connect with Glia team members. 

9:00 am - 9:45 am

Breakout Sessions

10:00 am - 10:45 am 

Breakout Sessions

11:00 am 

Goodbye to Interact 2024
It’s time to ride off into the sunset and put into practice everything you learned. We’ll see you at Interact 2025!