Name
The New Frontier of Contact Center Modernization (It's Easier Than You Think!)
Description

Shatter conventional notions about contact center migrations. This Glia panel discussion brings together implementation experts and lessons from customer trailblazers of call center modernization, shaping their call center strategy and balancing human & AI. 

Hear firsthand how Glia's proven processes, backed by a team of dedicated professionals, seamlessly guides organizations through every step of the implementation journey. Explore real-world scenarios showcasing a unified experience between Glia Call Center and Digital Customer Service with phone & Glia Virtual Assistants.

Industry
Banking / Credit Unions, Insurance, Financial Institution
Glia Product
Glia Call Center (GCC), Cortex AI
Session Type
Customer Spotlight
Speakers
Tim Coudret, Heritage Federal Credit Union
Patrick Russell, Glia