The Glia Virtual Assistant (GVA) is used by 100+ Glia customers, making them the most widely adopted AI assistant in the banking industry. In this session we will capture the lessons from our first 100 GVA customers (and hear from a couple directly) and practical tips for any other Glia customers considering adopting the GVA or expanding it to new channels.

By attending this session, you'll understand:

• Why FIs are adopting GVAs.
• Best practices for setting up a GVA (and common mistakes).
• How are FIs expanding the GVA to new channels (from public website, to online banking, mobile banking, and phone).
• The cost of waiting to your bottom line.
• How FIs get the most value out of their GVAs.

Don't miss this opportunity to learn from our first 100 GVA customers, and leave with a practical roadmap to strike the balance between human and AI in phone, digital, and SMS channels. Leave this session equipped with actionable ideas and inspiration to embrace AI and stay ahead in the rapidly evolving landscape of customer service.