Robert Shoenfelt (Celina Insurance Group) and Garrett Gomez (Covered Insurance) share their transformative journeys in leveraging Glia to redefine relationships and service delivery within the insurance sector. This session will delve into how both companies have embraced digital tools to enhance agent and customer interactions, achieve operational efficiencies, and set new standards in personalized service.

Discover how Celina Insurance has revolutionized agent engagement through direct digital interactions, leading to unparalleled satisfaction ratings and competitive differentiation. Learn from Covered Insurance’s innovative approach to combining chat and voice communications, catering to diverse customer needs, and ensuring regulatory compliance with agility.