Name
Transforming Customer Relationships: Digital Innovation Stories from Celina and Covered Insurance
Description

In the dynamic insurance landscape, delivering exceptional experiences for producers and policyholders is crucial for success. Discover how Glia's AI-powered solutions can transform your operations and elevate these critical touchpoints.

This session will showcase real-world use cases demonstrating the power of Glia's Digital Customer Service (DCS) for producer servicing. Explore how AI-driven capabilities streamline agent workflows, enhance collaboration, and boost productivity, keeping your producers satisfied and equipped to better serve end customers.

Additionally, we'll dive into Glia's Call Center solution (GCC) for policyholder servicing, including claims, billing, and general inquiries. Attendees will learn how AI-powered features, seamless integrations, and ChannelLess™ reporting capabilities can modernize your call center operations, delivering a seamless, personalized experience for policyholders.

Join us to unlock the transformative potential of AI and redefine the way you engage with producers and policyholders in the digital era.

Industry
Insurance
Glia Product
Glia Call Center (GCC), Digital Customer Service (DCS)
Session Type
Product Deep Dive