In this highly interactive session, you will participate in a live walkthrough of the new Unified Interactions Index. We’ll explore the 14 metrics that enable you to measure the value of your customer interactions in 3 dimensions:

• Efficiency (reducing costs)
• Effectiveness (increasing revenue and AUM)
• Experience (both CX and EX)

Based on a score from 0-100, you will see where you rank among over 500 banks, credit unions, and insurance companies in creating maximum value with your interactions. Is your organization a:

• Frontrunner (Leading the pack)?
• Pacer (Keeping up with the rest)?
• or a Straggler (Falling behind)?

Plus, we’ll offer practical advice for immediately taking greater control over all your interactions (digital, phone, and AI) to quickly move up the Index scale, producing results that are better for your customers and bottom line. Please bring your laptop to participate.