Name
Rodeo Roundup: In Case You Missed It: Voice, Digital, and AI Innovation Highlights
Description

In this session you’ll hear directly from Glia’s product leaders and experts provide a round-up of the latest enhancements across Glia's Unified Interaction Management platform, exploring a range of powerful new capabilities, integrations, and AI-driven innovation introduced over the past 12 months.

By attending this session, you’ll:

  • Explore the latest DCS advancements that could be game-changers for your organization.
  • Learn how to leverage Glia's GCC offerings to deliver exceptional customer experiences, drive efficiencies, and position your call center as an industry leader.
  • Gain insights into how introducing Cortex AI can assist your agents, streamline their workflows, and boost productivity. Explore our cutting-edge AI insights and reporting, empowering your managers to make data-driven decisions and optimize customer interactions.
  • Don't miss this opportunity to learn how to leverage these innovations to improve efficiency, effectiveness and experience.
Industry
Banking / Credit Unions, Insurance, Financial Institution
Glia Product
Unified Interaction Management (UIM), Glia Call Center (GCC), Glia Virtual Assistants (GVA), Digital Customer Service (DCS), Cortex AI
Session Type
Product Deep Dive
Speakers
Patrick Russell, Glia
Jacob Tyler, Glia
Meredith Keller, Glia
Megan Wells, Glia
Tejus Korde, Glia