Your contact center interactions are filled with valuable insights into the agent and member experience—but how do you extract those insights? And how can you use them to drive fast operational wins? In this session, Brooke Hamilton, VP of Digital Customer Experience at Azura Credit Union, and Steve Trier, Chief Customer Officer at Creovai, will discuss how financial services companies can harness conversation intelligence technology to make timely and high-value improvements to their contact center experiences.