Join industry leaders Amy Etheridge (Robins Financial Credit Union) and Casey Reynders (Umpqua Bank) as they share transformative journeys with Glia's cutting-edge solutions.

Amy Etheridge will discuss Robins Financial's strategic integration of Glia in their contact center, detailing their digital member service tools, their Glia Virtual Assistant, and recent advancements with Glia Call Center. Hear her insights on maintaining high-quality member interactions, ensuring an effortless member experience, and achieving operational efficiencies.

Casey Reynders will delve into Umpqua Bank’s strategic journey from traditional banking frameworks to a pioneering digital-first approach, leveraging Glia's innovative technology solutions. He will highlight Umpqua's focus on providing a consumer-like experience that enhances engagement and satisfaction for business customers. Casey will discuss the practical application of advanced technologies, including AI, to support employees and drive back-end efficiencies.