Join Kristen Main, Sr. Director of Agency Operations at Experian Insurance Services, for an inspiring session on elevating customer service through voice-first strategies, integrated AI, and continuous optimization. Discover how Experian has leveraged Glia's Unified Interaction Management platform to accelerate performance and innovate their customer service operations.

Key Takeaways:

• Voice-First Excellence: Explore how Experian prioritizes voice interactions, creating dedicated IVR paths to enhance customer satisfaction and streamline service delivery.
• AI-Driven Innovation: Uncover the power of Cortex AI in analyzing interaction data, enabling precise coaching and leadership. Learn how these tools empower managers to elevate their teams' performance and drive continuous improvement.
• Accelerating Performance through Optimization: Gain insights into Experian's strategic approach to data utilization and routing decisions, maintaining operational costs below industry standards while consistently improving service effectiveness.

This session is tailored for leaders aiming to elevate their customer service, innovate through AI integration, and accelerate performance. Whether you're initiating your AI journey or seeking to optimize existing tools, this presentation offers valuable strategies to help you achieve and maintain peak performance in the digital age.