Name
Making the Move to Unified Interaction Management: Navigating New Technology Adoption with Wellby Financial
Description

Join Brent Nelson, VP of the Virtual Communication Center at Wellby Financial, as he unveils the strategic playbook for choosing and gaining buy-in for new technology in the financial services sector. This session will dive into Wellby’s journey through selecting and implementing Glia’s comprehensive technology suite to address challenges within their service operations. 

Learn about the critical steps for securing executive support, the criteria for selecting the right partner, and effective strategies for deploying cutting-edge technologies like AI. Don’t miss this opportunity to gain actionable advice on navigating the complexities of digital transformation and ensuring your technology investments deliver substantial value.

Industry
Banking / Credit Unions, Insurance, Financial Institution
Glia Product
Unified Interaction Management (UIM), Glia Call Center (GCC), Glia Virtual Assistants (GVA), Digital Customer Service (DCS), Cortex AI
Session Type
Customer Spotlight
Speakers
Brent Nelson, Wellby Financial