Name
Accelerate: Technical Excellence Workshop Series
Description
Transform your customer experience with hands-on technical training designed for Glia administrators and power users. Attendees will choose from three specialized tracks focused on digital experiences or voice interactions, and everyone will have the opportunity to attend the AI and automation strategies workshop. Each workshop combines expert instruction with hands-on configuration time in your staging environment, ensuring you leave with working solutions ready for production.
More Information
Digital Experience Optimization Workshop
Master the art of creating exceptional digital experiences through strategic configuration and automation
Conduct comprehensive web property audits across websites and applications
Build and test both basic and complex Business Rules
Learn QA best practices and deployment strategies
Walk away with working configurations in your staging environment
Voice Excellence Workshop
Transform your calling experience with intelligent routing and AI-powered support
Optimize IVR flows and queue management strategies
Design 24/7 support solutions using AI and automation
Configure Cortex AI to enhance caller experiences
Create testing and implementation plans for your organization
AI & Automation Mastery Workshop
Scale your customer service operations through strategic implementation of AI solutions
Configure Virtual Assistant journeys for both digital and voice channels
Set up AI-powered agent assistance for improved efficiency
Implement executive insights and reporting
Develop an automation roadmap for your organization
Each hands-on workshop track includes:
Classroom instruction on fundamentals and best practices
Live configuration time in your staging environment
Best practice documentation and templates
Implementation planning guidance
Master the art of creating exceptional digital experiences through strategic configuration and automation
Conduct comprehensive web property audits across websites and applications
Build and test both basic and complex Business Rules
Learn QA best practices and deployment strategies
Walk away with working configurations in your staging environment
Voice Excellence Workshop
Transform your calling experience with intelligent routing and AI-powered support
Optimize IVR flows and queue management strategies
Design 24/7 support solutions using AI and automation
Configure Cortex AI to enhance caller experiences
Create testing and implementation plans for your organization
AI & Automation Mastery Workshop
Scale your customer service operations through strategic implementation of AI solutions
Configure Virtual Assistant journeys for both digital and voice channels
Set up AI-powered agent assistance for improved efficiency
Implement executive insights and reporting
Develop an automation roadmap for your organization
Each hands-on workshop track includes:
Classroom instruction on fundamentals and best practices
Live configuration time in your staging environment
Best practice documentation and templates
Implementation planning guidance