CX leaders have the unenviable job of delivering high-quality experiences while contending with shifting consumer expectations, rapid technology change, and a large and growing mix of competitors -- all while under pressure to do more with less.
In this session, Ryan Brogan, CX & Strategy Practice Leader, will explore how Cornerstone Advisors' "Smarter Bank" framework translates to contact centers and break down the strategies and tactics to automate and augment processes, operationalize data, and elevate the human touch.