Choosing a new contact center platform is one thing—proving results is another. At last year’s Interact, Navigant Credit Union was in evaluation mode. Fast forward 12 months, and they’ve completed a full RFP process, selected Glia, and gone live with AI-powered member interactions. In this candid conversation, Navigant’s Michael Mattone will share why they chose Glia, what implementation really looked like, and the measurable impact they’re already seeing—from one-third of calls contained with Voice AI to new roles that make AI a core part of daily operations. Walk away with a playbook of lessons learned and proof points to share in your own AI journey.