What are the results of the largest-ever study of executives and leaders on the topic of AI in the contact center? You'll find out in this fun, upbeat session led by Glia's lead research analyst, Rick DeLisi, and CX analyst and influencer, Justin Robbins. But instead of a traditional research presentation, we'll use live, interactive polling to reveal a number of surprising findings. See how well you are able to predict the study's key insights–including the discovery of the “missing link” between what companies say is important, and what they actually measure. Come ready to participate in this fast-paced interactive session. You might even win a prize