Leveraging 23 years of credit union expertise and 8 years of contact center leadership, I transform member interactions into lasting connections. At AmFirst Credit Union, I lead our contact center team in delivering responsive, empathetic service that strengthens both individual relationships and community bonds.
My leadership style centers on being accessible, fostering team growth, and ensuring we're present wherever our members need support. Through collaborative coaching and continuous improvement, we create exceptional service experiences that ripple through our community.
When not championing member service excellence, I contribute to local community initiatives and find inspiration at sea.