AI is set to transform the contact center — but knowing that isn’t enough. To drive real change, you need a clear, compelling case that gets stakeholders on board. In this practical workshop, you’ll gain the tools to quantify AI’s impact, calculate ROI, and articulate the value of AI in ways that resonate with executives and decision-makers. Learn proven frameworks to secure internal buy-in, overcome objections, and position AI as a strategic advantage for your organization. Walk away ready to lead the conversation on AI adoption with confidence and clarity.