Ron Mantel is a VP of Customer Success at Glia, where he specializes in helping financial institutions translate complex strategic initiatives into measurable business outcomes. His perspective is deeply rooted in the financial services industry, having started his career at Capital One before advising senior leaders as a consultant with McKinsey & Company. Following McKinsey, he moved into the Customer Experience technology space at Qualtrics, where he scaled a key segment of the Customer Success organization and designed its global operating model. Now at Glia, he focuses on helping leaders build the business case for change and ensure that technological investment translates into strategic impact.